ISO applies to the management system at Accurate and is well summarized by our Quality Policy Statement.
“At Accurate Alignment, it is our goal to achieve the highest level of customer satisfaction in the delivery of parts and services, on-time and at a good value. We search for ways to exceed each customer’s expectations. We do this with respect, courtesy and concern. We are committed to continually measure and improve our production and customer service processes, and to develop our personnel in technical competence and team unity.”
The ISO journey began in 2005 with the development of our Quality Manual and the first successful outside audit of our management system. Each year Acccurate uses both internal and external auditing to continue to monitor the performance of our service to customers. No other independent repair shop in the midwest has achieved such a rigorous standard.
To our customers, ISO says that we care about how we serve and make every effort to be better in the future than we were in the past.